Overview

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what we collect, how we use it, and the choices you have when you interact with our website, book a retreat, or communicate with us.

Information we collect

We may collect the following types of information:

• Booking and contact details: name, email address, phone number, billing address, and booking selections (retreat, dates, room type).

• Payment information: payments are processed through secure third-party payment processors (e.g., Shopify Payments and/or payment plan providers). We do not store full credit card numbers.

• Trip-related details you choose to share: dietary preferences, allergies, emergency contact information, roommate preferences, and other details needed to plan your experience.

• Website and device data: IP address, browser type, device identifiers, pages viewed, and general usage analytics (collected through cookies or similar technologies).

• Communications: messages you send us by email, WhatsApp, forms, or other channels.

How we use your information

We use your information to:

• Process and manage retreat bookings and payments

• Communicate booking confirmations, updates, and trip logistics

• Provide customer support and respond to inquiries

• Coordinate accommodations, meals, transfers, and activities (including sharing necessary details with vendors)

• Improve our website, services, and guest experience

• Send marketing communications when permitted (you can opt out at any time)

• Detect fraud, protect our business, and comply with legal obligations

How we share your information

We do not sell your personal information. We may share your information with trusted third parties only as needed to operate our services, such as:

• Payment processors (to process transactions)

• Service providers and vendors (e.g., villa staff, chefs, transportation providers, activity operators) to deliver retreat services

• Technology providers (website hosting, email tools, analytics)

• Legal/compliance requests when required by law or to protect rights and safety

When we share information, we only share what is necessary for the service being provided.

Cookies and analytics

We may use cookies and similar technologies to improve site functionality, understand website traffic, and enhance your experience. You can adjust cookie settings in your browser. Disabling cookies may affect certain site features.

Marketing communications

If you subscribe to updates or opt in to marketing, we may send you messages about retreats, availability, and promotions. You can opt out at any time by using the unsubscribe link in emails or contacting us directly.

Data retention

We keep personal information only as long as necessary to:

• fulfill bookings and provide services

• maintain business records

• comply with legal, tax, and accounting requirements

• resolve disputes and enforce agreements

Data security

We take reasonable measures to protect your information. However, no system can be guaranteed to be 100% secure. We recommend using a strong password and avoiding sharing sensitive information through unsecured channels.

Your rights and choices

Depending on your location, you may have rights to:

• request access to the personal information we hold about you

• request correction of inaccurate information

• request deletion of certain information (subject to legal obligations)

• opt out of marketing communications at any time

To make a request, contact us using the information below.

Third-party links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites. Please review their policies directly.

Changes to this policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with an updated effective date.